Video Trouble Shooting Tips

If you are experiencing difficulties with video there are three issues that are almost always the cause for troubles:

Slow Internet Connection - If you are connecting to the Internet with a dial up connection you may experience delays in downloading the video before it begins to play. Streaming video files can be very large and will take time to download to your system. Just be patient the video will eventually load and you may experience some lip syncing issues, but the video should play.
 

Corporate Firewalls - If the video will not load at all, check with your corporate IS department. Corporations often install filtering software to block unauthorized content. Many prevent video from downloading for security reasons. But if you have previously viewed video without issue then try:
 

Outdated Browser - Your browser must be capable of running flash scripts. Most recent browsers will have no difficulty running compressed video. Our video is maximized for Internet Explorer 7.0 and a free upgrade is available at: microsoft.com/windows/ie/downloads

We would be glad to give you assistance with these issues just call 651-639-8447 to talk to a live human.